Returns & Refund Policy
Last Updated: March 2026
At Vogue Adorn, we aim to ensure customer satisfaction while maintaining transparency in our return and refund process.
1. Return Eligibility
We accept returns under the following conditions:
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Items can be returned within 30 days of delivery
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Items must be unused, unworn, and in original condition
2. Made-to-Order Products
As our products are made to order:
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Returns for change of mind or incorrect sizing are generally not accepted
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Please refer to the size guide before purchasing
3. Damaged, Incorrect, or Defective Items
We offer a free replacement or refund if:
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The item arrives damaged
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The wrong item is sent
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There is a manufacturing defect
4. Return Process
To request a return or refund:
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Email us at info@vogueadorn.com.au
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Include your order number
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Provide clear photos of the issue
We will review your request within 1–2 business days
5. Return Shipping Costs
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For defective or incorrect items → We cover return/replacement costs
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For approved general returns → Customer may be responsible for return shipping
6. Refund Processing Time
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Approved refunds are processed within 5–7 business days
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Refunds will be issued to the original payment method
7. Non-Returnable Items
The following items are not eligible for return:
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Used or worn items
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Items returned after 30 days
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Incorrect size selections (unless defective)
8. Cancellations
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Orders can be cancelled within 4 hours of purchase
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Cancellation requests made after 4 hours will be reviewed on a case-by-case basis
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Once production begins, cancellations are not guaranteed